1. Overview At MyFitClothes.shop, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and our procedures.
2. Returns
- Eligibility for Returns:
- Items must be unused, unworn, and in their original condition with tags attached.
- Returns must be initiated within 30 days of receiving your order.
- Proof of purchase (such as an order confirmation or receipt) is required.
- Non-Returnable Items:
- Items marked as final sale or clearance.
- Gift cards.
- Undergarments or items for hygiene purposes (e.g., sports bras, underwear) unless faulty.
- Return Process:
- Contact our customer service team at support@myfitclothes.shop to request a return authorization.
- Package the item securely in its original packaging.
- Ship the item to the address provided by our support team. Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
3. Refunds
- Refund Approval:
- Once we receive your return, our team will inspect the item and notify you of the refund approval status.
- Approved refunds will be processed within [X] business days.
- Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable unless the return is due to our error.
- Partial Refunds:
- In certain situations, partial refunds may be granted (e.g., items not in their original condition or missing parts not due to our error).
4. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@myfitclothes.shop with details of your issue.
5. Damaged or Defective Items If you receive an item that is damaged or defective, please notify us within 7 days of receiving the product. Include photos and a description of the issue when contacting support@myfitclothes.shop. We will provide instructions for a replacement or refund.
6. Late or Missing Refunds If you haven’t received your refund within the expected timeframe:
- Check with your bank or credit card provider as processing times may vary.
- If you’ve done this and still have not received your refund, contact us at support@myfitclothes.shop.
7. Contact Us If you have any questions about this Refund and Returns Policy, please reach out to us:
Email: support@myfitclothes.shop
Phone: +351939105701
Address: rua trabuchao alexandre lote 6 2dto 8500-467 Portimao